1. Do you have
the proper pureWash unit for your machine?
Top load or front load washing machine:
check your packaging to see which pureWash unit you
received. If you no longer have the packaging, you can still confirm which unit
you have one of two ways
Refer to the back of your actual pureWash unit to see
whether it says, "High Flow," or, "Low Flow."
By looking at the Venturi part on your unit, A Top
Load, High Flow unit will have the letter, "A," stamped on the Venturi.
Load or standard washing machine requires a High Flow pureWash unit.
Load or high efficiency washing machine requires a Low Flow pureWash unit.
out the, "plumbing," within the pureWash (very simple
procedure) or if necessary switch out the unit for a high flow. Also, some high
efficiency Top Load units have a high water flow, such as a standard washing
machine, but simply use less water. When this is the case a High Flow unit
should be installed with the High Efficiency Top Load.
2. Unit fails
to turn on
Hose or power connection problem
the power cables for secure connection and make sure the hoses to your pureWash are connected to the correct inlet/outlet.
Condensation or a leak has pooled water
along the bottom of the pureWash
the Power Cord and cover of your pureWash.
Clean any standing water and dry the sensor on the bottom panel with alcohol.
If the problem persists contact your distributor or dealer.
4. Flashing red
Oxidizing Module has failed
your distributor or dealer for replacement.
going into the pureWash is too low
May require a, "Y," to reach a pressure of
40psi or valve replacement
there's not enough pressure going to the pureWash
unit, it may require an inline, "Y," prior to your pureWash
inlet connection. Hook both your cold and hot water supply to one end and the
single hose to the pureWash inlet.
The idea behind this fix is that by adding
the, "Y," and having your cold and hot water supply running to your pureWash at the same time, you will increase the amount of
water pressure going to your pureWash unit. Creating,
a quick and inexpensive fix which has been proven to work in the field. (Cost
of a, "Y," is generally $6 to $8 from your local hardware store).
-Washing machines that require a, "Y," are
the Whirlpool Duet.
will continue to give you effective cleaning power as long as the water temp
does not rise above seventy-five (75) degrees.
you are on a well, you may need to have your flow valve replaced with a
higher pressure switch. A minimum of 40psi is needed for the pureWash unit to work properly.
6. Light remains on after unit
Flow switch is stuck/something lodged in
the Power Cord and cover of your pureWash
then tap the right side of the pureWash vertical
plumbing, where the wiring is attached to the Flow Switch to release
the switch. If this does not work, insert a pencil or item of similar shape
into the pureWash's inlet to free the flow switch.
this does not solve the problem, try back flushing the unit by switching the
hoses on the pureWash inlet/outlet and place the
inlet hose into the basin or bucket to drain or clear the unit of any sediment
that may be lodged inside the unit. Once this is completed, please return the
hoses to the proper inlet/outlet position.
7. No ozone
smell in laundry
Chlorine in water or Oxidizing Module
try closing the lid until the washer is ¾ to completely full and you should be
able to smell the ozone very easily when you re-open the lid.
there is no ozone smell or the smell is very faint, you may have too much
chlorine in your water for the process to work properly. Simply add an in-line
filter to the hose between the cold water spigot and your pureWash
unit. Buy a quality carbon filter from PPI or go to your local hardware or
water treatment store and ask for an in-line filter system. Retails range from
$30 on up. Our quality in-line filter unit (includes a filter) has an MSRP of
$79.00 and is relatively easy to install as most all are. (Expected life of our
filter is 1 year).
if there is no ozone smell, it may be producing ozone, but not injecting it
into the water correctly. If bubbles are present, the Oxidizing Module may
have failed. Contact your distributor or dealer for replacement.
8. No bubbles are being created
Incorrect pressure before/pressure or air
lock in unit/after Venturi or Venturi
thing you will want to do is check for obstruction between the pureWash and the washer (inlet screen to washer). Ensure
house pressure at the supply valve has minimum of 40psi, this is required for
the unit to work properly. (If pressure is under 40psi, please refer to
this does not solve the problem and the blue light is coming on, but there's no
bubble, it may be due to pressure vapor or an air lock. Pull the clear hose
from it's fitting that goes into the Venturi and
replace. This will release possible air lock in hose.
this fails to correct the problem then back flush your unit by switching the
hoses on the pureWash inlet/outlet and place the
inlet hose into the basin or bucket to drain to clear the Venturi. Then return hoses to proper connections.
9. Clothes are being
bleached or getting bleach spots
or Venturi part
likely problem is that you have a Low Flow unit with a High Flow washing
machine. The fill rate is much slower than a High Flow unit, so it is possible
that a higher than normal concentration of ozone is being added to the water,
which may cause this bleaching action to occur.
you need to confirm which pureWash unit is installed.
Please refer to question number one (1) in the troubleshooting guide.
10. Suds in the basin after first uses
Detergent or residue is being cleaned out
multiple washes without clothing until the problem is resolved. If problem
persists contact your distributor or dealer.
occurs in the viewing tube
High Tannin levels in your water
of a Pre-filter is required. Contact local water specialist to find proper
filter to remove Tannins.
odors in clothes are not coming out
Highly soiled clothing or extreme odors
for example college students bring homes clothes that contain really bad body
odors that have sat for weeks, a dish cloth that becomes extremely pungent, gym
clothes that have sat in a bag for an excessive amount of time, etc. the pureWash system may not make the clothes smell as fresh as
this product cleans normally soiled clothes as well or better then detergents
do. Try the following options:
eliminate extreme odors or heavily soiled clothing, add one tablespoon of Oxy
Clean to your laundry water.
1/8 cup of your liquid detergent to your wash water.
option should solve the problem.
Note: Any stains that you would have
normally pretreated before using pureWash, such as
ring around the color, wine stains, etc. you will still need to pretreat today.
are getting dingy
Poor water quality or foreign particles
if whites are starting to get dingy it is due to poor water quality, corroded
pipes or foreign particles in your water, such as iron.
tablespoon of Oxy Clean and it will help with this issue. pureWash requires little to no detergent fabric
softener or bleach.